VERSION 1.0
Terms of Service
These Terms of Service (“Terms”) govern access to checktheirintegrity.com (the “Site”) and the research, report, and related services offered through it (collectively, the “Services”). The Services are operated by Queen City Labs, LLC, doing business as Check Their Integrity (“CTI,” “we,” “us,” or “our”).
These Terms govern use of the Site. A person or organization ordering a Report (“Customer” or “you”) separately accepts the version of these Terms presented during checkout by checking the acceptance box. If you order for an organization, you represent that you may bind it. Do not use the Site or Services if you do not agree.
1. Definitions and eligibility
You must be at least 18 years old. A “Business” is the contractor, vendor, business entity, sole proprietorship, or related commercial operation identified for research. A “Report” is CTI’s research product about a Business. “Public Sources” include records and information lawfully available from courts, government agencies, licensing authorities, news sources, and other third parties.
2. The Services
CTI provides human-reviewed due-diligence Reports using Public Sources and other lawful sources reasonably available when research occurs. Depending on the Business and jurisdiction, a Report may address business registration, licensing, litigation, judgments, bankruptcy, liens, collection proceedings, regulatory actions, public reporting, and related records. Categories, jurisdictions, record systems, and date ranges vary. Not finding a record does not prove that no such record exists.
Reports concern Businesses. CTI may discuss documented, verifiable public information about owners, principals, or related businesses when it is materially relevant to operating the Business or to the risk of entrusting money or work to it. CTI excludes unrelated personal matters, protected characteristics, and information prohibited by law.
3. Permitted and prohibited uses
Consumers may use Reports to evaluate contractors for personal, family, or household projects. Organizations may use Reports for internal contractor or vendor due diligence.
CTI is not a consumer reporting agency, and the Services are not designed or offered as consumer reports under the Fair Credit Reporting Act (“FCRA”). You may not order or use a Report to determine any individual’s eligibility for employment or worker engagement, housing, credit, lending, insurance, licensing, government benefits, or any other FCRA-regulated or similar eligibility purpose. By ordering, you represent that both your requested and actual uses are permitted by these Terms and applicable law.
You may not use the Site or Services to:
- harass, threaten, stalk, blackmail, retaliate, dox, or unlawfully discriminate;
- contact a subject under false pretenses or impersonate another person;
- submit information or materials you know are false or unlawful;
- scrape, systematically collect, disrupt, or gain unauthorized access to the Site or its systems; or
- violate law or another person’s rights.
We may refuse or cancel an order when we cannot verify its identity, intended use, or lawful completion, or when these Terms are violated.
4. Orders and business identification
You must provide accurate identifiers for the intended Business. CTI determines the entity, related parties, jurisdictions, and records reasonably covered by the Report. We may request clarification. If we cannot reliably distinguish the intended Business or reasonably complete the research before materially beginning research, we may cancel the order and issue a refund.
5. Delivery and delays
Reports are typically delivered as soon as reasonably practicable after payment and sufficient identifying information have been received.
Ambiguous identities, unavailable or delayed record systems, unusually complex records, customer follow-up, and events beyond our reasonable control may extend delivery. We will notify you of a material delay.
6. Payment and refunds
Payment is due at checkout and is processed through Stripe. All sales are final. If CTI determines that it cannot reasonably identify or research the requested Business before materially beginning research, CTI may cancel the order and issue a refund.
Nothing in this section limits any right that cannot legally be waived under applicable law.
7. Informational nature and concern assessments
Reports are informational research aids, not guarantees, certifications, endorsements, warranties, or legal, accounting, tax, investment, engineering, home-inspection, insurance, or other professional advice. You remain responsible for your decisions and should independently verify material matters such as licensing, insurance, references, contracts, project scope, pricing, and warranties.
A Report may use the following concern assessments:
- No concern identified: no significant public concern was identified in the research performed.
- Notable: one or more matters may warrant further questions or verification.
- Elevated concern: multiple concerns or a notable concern may materially increase project risk.
- Significant concern: serious public indicators may substantially increase legal, financial, operational, or reputational risk.
Assessments are CTI’s editorial opinions under its then-current Research Methodology. They are not objective declarations that a person or Business is honest, dishonest, competent, or incompetent. Public records are historical and may be incomplete, delayed, incorrect, updated, satisfied, dismissed, sealed, or attributable to a similarly named person or entity. Favorable findings do not guarantee future performance, and unfavorable findings do not necessarily predict it.
8. Independence and conflicts
CTI does not permit a researched Business to purchase a favorable assessment, suppress a finding, remove a public record, or receive preferred editorial treatment. If CTI has a material commercial or personal conflict relevant to a Report, it will disclose the conflict or decline the order. Advertising, sponsorship, referral, affiliate, or other commercial relationships will not determine Report findings.
9. Customer information
You represent that you are authorized to provide the information you submit and that it does not violate law or third-party rights. CTI may use that information only to fulfill and support the Services, maintain security, and address corrections or disputes. See our Privacy Policy for additional information.
10. Report access and security
Reports are delivered through private links that may expire for security purposes. A Customer may request a replacement link. Link expiration does not terminate the Customer’s license to use the Report. You must protect report links and promptly notify hello@checktheirintegrity.com if you suspect unauthorized access.
11. Intellectual property and sharing
CTI owns its original selection, arrangement, analysis, writing, assessments, methodology, design, branding, graphics, and software. CTI does not claim ownership of underlying public records, third-party materials, or facts that cannot be owned.
A purchaser receives a limited, non-exclusive, non-transferable license to use the Report for the permitted decision described in these Terms. The purchaser may confidentially share it with household members, attorneys, insurers, lenders, financial advisers, project partners, and others directly involved in that decision. A purchaser may privately share relevant portions with the researched Business to request clarification or documentation.
Without written permission, you may not publish a Report publicly, republish it online, sell it, redistribute it commercially, remove notices, or present it as your own work.
12. Corrections
A Business or Customer may request correction of a factual error by emailing hello@checktheirintegrity.com with the subject “Correction Request.” Include the Business name, the statement at issue, an explanation of the requested correction, contact information, and verifiable supporting material such as an official docket, agency record, license record, satisfaction, dismissal, or ownership filing.
We aim to acknowledge complete requests within five business days and review them within 15 business days, although complexity or source verification may require longer. Submission does not guarantee a change. We distinguish factual errors from disagreements with editorial judgment. Historical records may remain with verified updates or resolutions added. CTI may issue a corrected or supplemental version and notify the Customer when a material correction affects a delivered Report.
13. Third-party sources and services
CTI relies on services and information operated by third parties, including Stripe, courts, government databases, licensing authorities, storage and email providers, and linked websites. CTI does not control those parties and cannot guarantee their availability, completeness, security, or accuracy. Reference to them does not incorporate their terms into these Terms or imply endorsement.
14. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SERVICES, AND REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CTI DISCLAIMS EXPRESS AND IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. CTI DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION. THIS SECTION DOES NOT LIMIT RIGHTS OR WARRANTIES THAT CANNOT LAWFULLY BE DISCLAIMED.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CTI AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE SITE, SERVICES, OR A REPORT. CTI’S TOTAL LIABILITY ARISING FROM A PARTICULAR ORDER WILL NOT EXCEED THE AMOUNT PAID FOR THAT ORDER; FOR FREE SITE USE, CTI’S TOTAL LIABILITY WILL NOT EXCEED $100.
These exclusions and caps do not apply to fraud, willful misconduct, gross negligence, infringement by CTI, or liability that cannot legally be excluded or limited. Mandatory statutory remedies remain available.
16. Indemnification
You will defend, indemnify, and hold CTI and its owners, employees, contractors, and affiliates harmless from third-party claims and reasonable costs caused by your unlawful use, prohibited redistribution, information you submit, or material breach of these Terms. CTI will promptly notify you, permit you to control the defense with reasonably acceptable counsel, and reasonably cooperate at your expense. You may not settle a claim in a manner that admits fault by or imposes non-monetary obligations on CTI without CTI’s written consent. This section does not require indemnification for CTI’s own unlawful conduct.
17. Informal dispute resolution
Before filing arbitration or litigation, a party must send written notice describing the dispute and requested relief to the addresses in Section 24 and allow 30 days for a good-faith informal resolution. This requirement does not apply where delay would cause a claim to expire or where law prohibits it.
18. Binding individual arbitration and class waiver
PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE MATTERS DESCRIBED BELOW, YOU AND CTI AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, NOT IN COURT OR BEFORE A JURY, AND WAIVE PARTICIPATION IN CLASS OR REPRESENTATIVE ACTIONS.
After Section 17 is satisfied, either party may initiate arbitration administered by JAMS under its then-current Consumer Arbitration Minimum Standards and applicable Streamlined Arbitration Rules. The agreement is reciprocal. Available statutory remedies remain available. The arbitrator will be neutral and may decide issues of arbitrability except where applicable law requires a court to decide.
A Customer may choose a remote hearing or a reasonably accessible hearing location. Customer fees will not exceed the amount allowed by the JAMS Consumer Minimum Standards; CTI will pay other arbitration fees allocated to it under those standards. Each party bears its own attorneys’ fees unless applicable law or the arbitrator permits an award.
Either party may bring an eligible individual claim in small claims court. Either may seek temporary injunctive relief from a court to preserve the status quo, protect confidential information, or prevent intellectual-property misuse pending arbitration.
Claims must proceed individually. Neither party may participate in a class, collective, consolidated, private-attorney-general, or representative proceeding. If the class waiver is finally held unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after arbitrable matters are completed; the remainder of this arbitration agreement survives.
19. Governing law
The Federal Arbitration Act governs Section 18. Otherwise, Ohio law governs without regard to conflict-of-law rules. Nothing in these Terms deprives a consumer of mandatory protections of the jurisdiction where the consumer resides. Court proceedings permitted by these Terms will be brought in a state or federal court with jurisdiction in Warren County, Ohio, unless applicable law requires another forum.
20. Changes to these Terms
We may revise these Terms prospectively by posting a new version and effective date. The version accepted at checkout governs that order unless applicable law requires otherwise. If a material change applies to an ongoing Service, we will provide reasonable notice and obtain additional consent where required. Continued browsing after an update constitutes acceptance only for later Site use, not a retroactive change to a completed order.
21. Electronic communications
You consent to receive transactional communications electronically at the address supplied at checkout, including receipts, research questions, delay notices, Reports, replacement links, corrections, and legal notices. You are responsible for maintaining an accurate email address.
22. Force majeure
CTI is not responsible for delay caused by events beyond its reasonable control, including outages, unavailable public systems, disasters, labor disruptions, governmental action, or communications failures.
23. General terms
You may not assign these Terms without CTI’s written consent. CTI may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets, subject to applicable law. A failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue, subject to Section 18’s specific severability rule. Headings are for convenience only.
Provisions that by their nature should survive—including permitted use restrictions, intellectual property, disclaimers, liability, indemnification, dispute resolution, and payment obligations—survive completion or termination. These Terms and the Privacy Policy are the entire agreement concerning the Site and Services, except for any written terms expressly agreed for a particular order.
24. Contact and legal notices
Queen City Labs, LLC
Check Their Integrity
9550 Mason Montgomery Road #1084
Mason, Ohio 45040
Email: hello@checktheirintegrity.com
Legal notices must be sent by email and by a trackable delivery method to the postal address above. Customer notices may be sent to the email supplied at checkout.